PLEASE DO NOT START THE EXAM WITHOUT READING THE QUESTIONS AND ANSWERS HERE!

Dear Participants,

Below you will find answers to the most common questions you may encounter during the exam. If your question is already listed here, please do not send an email. Follow all steps exactly as described. If your problem is not resolved after following the instructions, you may contact us via email. Please include the student ID and full name. (info@codingolympiad.org)

• When you email us, you will automatically receive a reply containing this FAQ.
• If your question is already answered here, you will not receive an additional response.
• If your question is not covered in this page, you will receive a response in due course. Please remember to check your spam or junk folder while you wait.
• Important notice: Please do not send a second email within 30 minutes of sending your first one. (Sending multiple emails will cause a delay in our response.)
• Please do not forget that technical support is not provided through our social media accounts.

If you do not have experience with Arena Battle or with writing and running code in Arena, and you have not done any training, please review the technical information in the link below and read the questions provided on this page.
https://codingolympiad.org/documents/exam_guidelines_for_codecombat_arena_battles.pdf

Q2: Can I join the exam using a smartphone or tablet?
You cannot take the exam from a smartphone. If you join from a tablet, camera recording and screen sharing may not work. In that case, you may select “Continue without screen sharing and camera recording” and continue the exam.

Q3: Can I enter the exam at any time on 14-15 March?
Yes. You can enter the exam at any time during the 36-hour exam period in GMT (not in your local time).

Q4: Can I register on the exam day?
Yes, you can register and join on the same day.

Q5: I cannot access the homepage or student panel, so I cannot access the exam. What should I do?
Make sure your internet connection is working correctly. If it is working, try logging in again every 5 minutes.

Q6: I received a ‘Page unresponsive’ message.
The “Page Unresponsive” warning usually occurs when the browser cannot process the page due to insufficient device resources. Please refresh the page or close other tabs and try again. If the issue continues, try using a different browser. If the problem still persists, please try using another device.

Q7: Do my camera and screen sharing need to remain active for 36 hours?
No. They only need to be active while you are connected to the exam. When you exit the exam and close the screen, they will be disabled and you can turn them off.

Q8: I cannot activate my camera or screen sharing.
Refresh your browser and try to reconnect.

Q9: What should I do if page is not loading, the screen is frozen or I cannot type code?
Close all other tabs, leaving only the exam tab open. Refresh your browser and check your internet connection. If needed, switch your internet source (e.g., modem to mobile hotspot). If the issue continues, do not submit the exam, close the browser, and log in again using Incognito/Private Mode.

Q10: I rejoined the exam and the message ‘Continue Here’ appeared. What does it mean?
Click ‘Continue Here’ and continue the exam.

Q11: It says “MISSED” even though I have not started the exam. Why?
Please check your computer’s date and time settings and make sure they are synchronized with the correct your local time. If they are correct, please try taking the exam on another device.

Q12: If my device runs out of battery or the power goes out during the exam, will my time decrease or end when I reconnect later?
Yes. The timer continues even if you disconnect.

Q13: ​ When is the last time I can submit or run my code?
You can run your final updated code at the latest 15 minutes before the exam portal closes.

Q14: Can I update my grade level during the exam period?
No. Grade level changes are not allowed during the exam day.

Q15: I forgot my password and I am not receiving the verification code.
Check your Spam/Junk folder and make sure your inbox is not full.

Q16: The system does not accept my email or “Forgot Password” is not working.
Make sure you are using the email address registered in the MTO database. Check for any typing mistakes (extra spaces, incorrect letters, or Caps Lock). If you can’t remember it, you can try the ‘Forgot Password’ option using your other email addresses.

Q17: When will the results be announced?
Results will be announced 12 days after the exam.